1. Q:What are the advantages of your company?
A:Strong R & D team, independent R & D and production of main parts, to control product quality from the source.
2. Q:Can you supply OEM &ODM service ?
A:Yes, but there is a minimum order quantity required.
3. Q:What kind of certificates your products have acquired ?
A:Most of our products have acquired CE, FCC, UL and PSE certificates, which is able to satisfy most country’s importing
requirements.
4. Q:How long is the delivery time of your products?
A:The delivery time of different products is different, and the delivery time of portable power station is usually 1 month.
5. Q:How do you ship the goods since they are high capacity battery ?
A:We have own forwarder company who are professional at battery shipment.
6. Q:How long is the warranty? How to maintain the quality problem? How to deal with the quality problem?
A: The warranty is 1 year. For general minor problems, our company will issue maintenance instructions and express spare parts. Customers can repair and replace spare parts by themselves according to the instructions. If it cannot be repaired within the warranty period, our company will provide new product replacement.
7. Q:Can your machines carry refrigerators, coffee makers, and electric kettles?
A: Please read the product manual carefully for details. As long as the non-inductive load not over our rated load.
8. Q:Does your portable power station have UPS function?
A: The portable power station has no UPS function.
9. Q:Can you supply solar panels? Can you recommend the solar panels for each product?
A:Yes, we have solar generator kit for you to choose or you could refer to the product specification or operation manual for the matching solar panel of each product.
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